Refunds before download
Each Foreclosure 101 Playbook and each AI Companion add-on is a digital item delivered through its own secure download link. You may request a refund for an item within seven calendar days after purchase if our delivery records show that the item has not been downloaded.
Once an item has been downloaded, the sale of that item is final and is not eligible for a refund because a digital file cannot be returned. If an order contains both a state guide and the AI Companion, eligibility is evaluated separately for each item.
How to request a refund
Email info@21cdvgroup.com from the email address used at checkout. Include the purchaser’s name, purchase date, state edition, and Stripe receipt or order information. Do not send a full card number or other sensitive payment information.
We aim to respond within two business days. We will review the request and our download records. If the request is eligible, the refund will be issued to the original payment method. Bank and card processing times may determine when the credit appears.
Delivery or technical problems
If a purchased download link does not appear, expires before use, or the file is damaged or incorrect, contact customer support. We will first provide a working link or the correct file. These problems do not make an otherwise undownloaded item ineligible for a refund.
Duplicate, unauthorized, or incorrect charges
Contact us promptly about a duplicate charge, an unauthorized transaction, or a charge for an item that was not delivered. We will investigate and correct confirmed billing or delivery errors. This policy does not limit any rights you may have for unauthorized charges or billing errors.
Rights that cannot be waived
Nothing in this policy limits any refund, cancellation, or other consumer right that cannot legally be waived. Where applicable law requires a different result, ForeclosureEase will follow that law.